Ways To Pay For Your Gas & Electricity

As an energy supplier who puts our members first, we have lots of different ways that you can pay for your gas and electricity. The easiest way is via a monthly direct debit as your payments will come out automatically, but there are other options available, as outlined below.

Remember, if you’re having trouble paying your bills, we’re here to support you however we can. Simply get in touch with the Utility Point team to have a chat about your options.

Monthly Direct Debit

Setting up a Direct Debit is the easiest way to pay your energy bills. Once set up, all your payments will automatically be made each month and you have the flexibility to change payment dates and amounts once you’ve switched.

You can set it up via:

• Website – set up a Direct Debit online and have your first payment date confirmed straight away.
• Phone – call our friendly team on (9am – 6.30pm Monday to Friday) to set up your Direct Debit (you’ll need an up-to-date meter reading, your bank sort code and account number).
• Post – download and complete our Direct Debit mandate form and send to Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.
• Email – send us an email with your name, telephone number and Utility Point Account number to and we’ll be in touch.

Pay by Bank Transfer (BACS or CHAPS)

Pay by bank transfer using our bank details below. Use your Utility Point account number (found on your UP documents or online account and starting with UPD) as the ‘Payment Reference’ so that we can link your payment to your account. Please bear in mind that payments can take up to 48 hours to be processed and may not immediately show in your account.

• Account number: 23926060
• Sort code: 20-60-66
• Payment reference: Please remember to quote your account reference number (starting UPD) which is shown on our customer statements

Pay at a Bank or Post Office (Cheque / Cash)

You can pay by cash or cheque at a bank or Post Office using a blank Giro slip payable to Utility Point Limited. Make sure to include your Utility Point account number on the back.

Pay by Debit or Credit Card

To make a card payment, simply call us on , then select option 4 (9am – 6.30pm, Monday to Friday).

Pay by Post (Cheque)

You can send a cheque, payable to Utility Point Limited, along with a covering letter with your name and address on, to:

Utility Point Limited, Floor 7, Merck House, Seldown, BH15 1TW.

Please pop your UP account number on the back. Please don’t send cash as we cannot accept responsibility if it’s not received by us, and bear in mind postal payments can take 3-5 days to arrive.  

Pre-payment Meters

A pre-payment meter can be installed so you can pay for your energy in advance. Full details on how to top-up your meter is provided with your meter keys.

To discuss your options, please call our team on (9 am – 6.30 pm, Monday to Friday) or send us an email .