||These include the Standard Terms of Service and the tariffs detailed in your Energy Supply Agreement.
||An application for the supply of Energy to the Premises, completed by you and submitted to us over the internet or made with us on the telephone or in person.
||Utility Point is our trading name. Our registered company and the energy licence holder is Utility Point Limited, Company Number 10610614, registered in England and Wales. Our registered business address is Utility Point Limited, 5 Poole Road, Bournemouth, Dorset, BH2 5QL
||May be the person or business who either signed up to take a supply from us or is the owner/occupier of property we are already providing energy to.
|Non Formal Agreement
||An agreement formed between You and Us because we supply gas and/or electricity to a property of which you are the owner or occupier, when you have not actively agreed to that supply by us. This is also known as a non-formal agreement.
Instances when this can happen include when:
- you have moved into a rental property, if you do not take any action to move supplier;
- you reach the end of a fixed-term agreement and do not take any action to form a new fixed agreement;
This is also known as a non-formal agreement and is a term used by the energy industry. It is outlined in paragraph 8 of Schedule 2B of the Gas Act 1986, and/or paragraph 3 of Schedule 6 of the Electricity Act 1989.
||This may mean either electricity or gas or both depending on your selection on application or what we are already supplying to the property or business referred to in this agreement.
|Utility Point Pledge (UPP)
||Means, when your fixed plan ends, we’ll move you onto a package equal to the cheapest Utility Point package available that
(i) (will have no Exit Fee (ii) and may be amended in accordance with Clause 6. This of course unless you choose another one of our great packages.
|Flexi Online Package
||An agreement for the supply of gas or electricity or both, in which the charges vary according to the cost of supplying gas or electricity as defined by a formula that forms part of your agreement. Otherwise known as a tracker.
|Agreement Start Date
||The date your agreement starts with us. This will be either the date we take over your supply, or when you start to take a supply from us through circumstances explained under the non-formal agreement.
|Cooling Off Period
||The period of 14 days from your agreement start date. During the cooling off period, you have a legal right to change your mind.
|Supply start date
||The date from when we become the registered supplier of gas or electricity or both to the property.