Customer complaint procedure

At Utility Point we're passionate about making utilities work around your lifestyle - we want everyone who joins our community to enjoy their time with us and save money. But sometimes things don't go to plan.

    WANT TO COMPLAIN?
  1. We take the need for a customer to complain seriously and we want to resolve a complaint quickly and satisfactorily. We are sorry to hear that you want to complain. Please tell us what has happened and we will do everything we can to put things right.
    HOW TO MAKE A COMPLAINT
  1. Fill in the online form below.
  2. Call us on 03455 57 78 78
  3. Email us at complaint@utilitypoint.co.uk
  4. Write to our Complaints Team at Utility Point, Arena Business Centre, Holyrood Close, Poole, BH17 7FL
    ON LINE COMPLAINT FORM

Name

Customer Number

Email Address

Postcode

Contact Number

How can we help