Additional Charges

There are times when you may be charges a fee for additional work that you ask us to do for you.
Our charges for the type of work you may ask for is shown in the following table

Charge Reference

 

Amount (£)

All charges are excl. VAT

Meter Accuracy testing

Electricity - £75 Gas - £115

Changing the position of your meter

Electricity and Gas. By quotation as additional distribution and gas network charges will be applicable on an individual basis. Assess costs of quotation - £75

Disconnection or reconnection of supply

Electricity and Gas energise or de-energise - £75 per fuel

Additional distribution and / or gas network charges may be applicable on an individual basis

Remote disconnection or reconnection of supply

£25 per transaction - chargeable per fuel

Early leaving / exit fee

£30 per fuel

Green Energy tariff supplement

£2.50 per fuel

Call out to investigate possible metering fault, no fault found

£75 plus time spent on site at £50 per hour

Further, there are times you may be charged a fee to cover the reasonable costs incurred by us to manage your account. Our charges this type of work is shown in the following table

Charge Reference

 

Amount (£)

All charges are excl. VAT

Unpaid or cancelled Direct Debit*

*the charge will not apply where the cancellation is due to a change in bank details and that notice is given in good time and payments are kept up to date

£15 per occurrence.

To cover our administrative and Bank Charges

Termination fee – if applicable to tariff (see specific Terms and Conditions)

Minimum fee £150. Site visit £50 per hour. Additional fees may be applicable depending on circumstance

Remote disconnection or reconnection of supply

£25 per transaction, chargeable per fuel

Disconnection for Debt on site visit

£125

Cancelled Disconnection for Debt appointments (once notice given)

£75 prior to day of attendance £125 on day of disconnection

Fraudulent or erroneous payment made to account

Up to £25 per occurrence

To cover administrative and Bank Charges